iPhone® 4, 4s, 5.x, 6.x with iOS 5.0 or later. Smartphones with Android OS 2.3, Android OS 4.0 and above.
Where is my info stored?
Please see our Privacy Policy in the settings slideout under "About" section.
Who do I contact with any questions or issues?
If you have any app feedback or support issues, please select the “feedback” button in the slideout menu.
My Account
Do I need to register to use the SUBWAY® App?
You will need to create an account to use Order & Pay or Pay in store. The store locator does not require an account. If you already have an account on mysubwaycard.com you can use those credentials to log in.
Why do I need a Passcode?
The 4 digit Passcode provides an easy way to securely pay in the SUBWAY® App.
What are the rules for an acceptable password?
Your password must be at least seven characters long and include at least one number.
What do I do if I forget my password?
On the Login screen, select the "?" to the right of the password field and enter your email address. A new temporary password will be emailed to you enabling you to log in and create a new password in the SUBWAY® App.
What do I do if I want to use a different account on the App?
On the Login screen, select "Change User" to login to another account on your phone.
Locations
Why is it showing me restaurants that are not near me?
We are nationwide in the US with a majority of restaurants accepting orders via the SUBWAY® App. We ask that you check back regularly if you are unable to find a nearby restaurant as we are continually adding!
Are all restaurants in shown in the locator?
Yes.
Why do I get a map when I click on order?
In order to place a remote order, you must first select a store. This map differs slightly from the one seen via "Find" as it will only display stores enabled for remote ordering. Once you select a store, you will be able to start your remote order!
Menu & Ordering
Why don't I see local sandwiches?
The app can only support the national menu at this time. We are diligently working on adding your favorite local items to the menu in the very near future so please check back.
How long will it take to make my order?
Your order will be ready approximately 15 minutes from time of checkout.
Where do I go to pick up my order?
Please proceed directly to the "Pre-order Pickup" sign at the restaurant pick up area and let the Sandwich Artist® know you are picking up an online order.
What if I have changes or want to cancel my order?
Unfortunately you cannot change an order once the order is submitted. If you would like to cancel your order you'll need to contact the store you placed the order with directly. You'll find their contact information on your order confirmation.
What if I don't go in to pickup my order?
Once you place your order you will be charged even if you don't pick up your order.
Can I see my order history?
Yes, you can view your order history from the home screen. Order history gives you access to any previously placed order which you can resubmit with just a few clicks.
Payment
How do I pay in the restaurant using the SUBWAY® App?
Select the "Pay" function on the home screen to scan the QR code presented on the terminal. Select your payment method and that's it!
Which credit cards can I use?
Visa and MasterCard are widely accepted. Some stores may also accept American Express, Discover, Diner's Club, or JCB. See store for details.
Can I store multiple forms of payment in my SUBWAY® App?
Yes, the SUBWAY® App will allow you to add multiple SUBWAY® Cards or credit cards to conveniently choose from when paying with the SUBWAY® App.
How do I apply a SUBWAY® coupon to my order in the app?
Currently, we do not support offer redemption for orders placed from the SUBWAY® App. For in store mobile payments, you can present the valid coupon before paying with your SUBWAY® App.
What if my card is declined while paying with the SUBWAY® App?
If you used a SUBWAY® Card, please check the balance and add more funds by going to the Settings slideout menu and selecting "Cards". If the declined card was a credit card, please verify that the card information is correct in the SUBWAY® App.
How come I don't see all of my cards when I'm trying to make a payment?
The SUBWAY® App only displays payment types that are accepted at the location you are trying to pay at, so it will automatically filter to show you valid cards for that location.
How can I view my previous mobile transactions?
Go to the Settings slideout menu and select "Mobile Transactions" to view your entire purchase history.
SUBWAY® Card
How do I see my SUBWAY® Card points balance?
To view your SUBWAY® Card points balance, go to the slideout menu and select “Cards”.
How do I reload my SUBWAY® Card with funds?
To load funds onto your SUBWAY® Card, go to the slideout menu and select "Cards". Then select “Reload”.
How do I transfer the balance of one SUBWAY® Card to another SUBWAY® Card?
To transfer the dollar and points balance of a SUBWAY® Card, go to the slideout menu and select “Cards”. Then select “Transfer Balance” and choose the card you would like to transfer to.
Why isn't my app transaction showing up on mysubwaycard.com?
It can take up to 24 hours for a SUBWAY® App transaction to appear on your mysubwaycard.com account.
I already have a SUBWAY® Card account with registered SUBWAY® Cards on mysubwaycard.com. Can I access those cards from the SUBWAY® App?
Yes, you can use the same account you have on mysubwaycard.com to login to the app. The cards you have registered on mysubwaycard.com will automatically appear in your cards.
Why do I get an error when I try to log in with a pre-existing mysubwaycard.com account telling me to contact Customer Support?
For older accounts created on mysubwaycard.com, the password criteria has been updated to be more secure and it is very likely that you need to update your password. Please click on the "?" next to Password to reset your password.
How do I earn and redeem my loyalty points?
In order to receive points for your purchase in participating SUBWAY® Rewards markets*, load your SUBWAY® Card into the App and it will automatically collect points with every SUBWAY® App transaction, whether you pay with the SUBWAY® Card or credit card in app. Unfortunately, we do not support point redemption at this time via the SUBWAY® App. *go to mysubwaycard.com to find a participating SUBWAY® Rewards restaurant